Knowledge Base

Propio's client setup takes just minutes and guides you through client information, chart of accounts configuration, and bank account connection. This guide covers the "Start Fresh" path for clients not migrating from QuickBooks Online or Xero. Create the client profile From your Homepage, select "Create a client". Enter the client's personal and business details: name, business name, phone, preferred language, and entity type. Click "Create Client". Important: the entity type determines the structure of the chart of accounts and how equity accounts are organized. Set up the ledger and chart of accounts Choose "Start fresh" if the client isn't coming from QBO or Xero, then click "Continue". Set the Accounting Start Date. This determines when Propio begins tracking transactions. Review the available account groups (payroll, inventory, construction, and more) and toggle on any that apply to this client. Review the generated chart of accounts and add sub-accounts as needed: click "Create Subaccount", enter a name, and save. Connect the bank account You have two options: Automatic (recommended): Propio generates a secure invitation with a Plaid connection link you can send via SMS, WhatsApp, or a shareable link. Add manually: create a bank account and upload statements instead of using a live connection. Tips: reach out to clients before sending the bank invitation to increase connection rates. Bank setup can be skipped and completed later, and sub-accounts can be added anytime after initial setup.

This is the first article in the knowledge base. It was created to verify the Sanity → Astro integration end to end. Edit or delete it in the Studio.

Bank reconciliation verifies that your client's books in Propio match the actual bank records. For connected accounts, Propio automatically imports transactions and calculates monthly balances, so you review discrepancies instead of doing line-by-line comparisons. The reconciliation matrix Open the matrix from "Reconciliation" in the left sidebar. Accounts appear as rows and calendar months as columns, with a progress bar showing completion. A banner at the top highlights the next unreconciled month and account with a direct link to start. Green checkmark: reconciled, the period is finalized. Pulsing blue dot: next to reconcile, the recommended next step. Amber dot: needs re-review, a previously reconciled period changed. Empty circle: pending, not yet reconciled. Purple lock: locked, the period is protected by a migration lock. Steps to reconcile Click "Reconciliation" in the left sidebar. Hover over month cells to view details: reconciled months show beginning balance, credits, debits, ending balance and reconciliation date; months with discrepancies show the dollar gap. Click "Start Review" or "Review" to open the detail page. In the "Needs Review" tab, review and post transactions. The summary updates in real time. Once the difference reaches $0.00, click "Finalize Reconciliation". Period locks: modifying transactions in finalized periods triggers a warning. Administrators can unlock periods, returning them to "Needs Re-Review" status. Tip: reconcile monthly rather than at year-end so discrepancies get resolved quickly. Auto mode vs. Statement mode Auto mode (default): Propio calculates balances from imported bank transactions and compares them against the ledger. When balances match, you can finalize in one click. Statement mode: review each transaction individually against bank statements. The "Analyze" feature engages an AI assistant to identify inconsistencies, duplicates, or missing transactions. Troubleshooting Persistent discrepancies: check for duplicates, missing entries, or improperly matched transfers, and use the AI "Analyze" feature. Missing transactions: verify the bank account is still connected and actively syncing. "Needs Re-Review" status: a finalized period was changed after completion and must be reconciled again. Related Lorem ipsum dolor sit amet, consectetur adipiscing elit. Maecenas hendrerit viverra felis, sed euismod mauris facilisis vel. Mauris eleifend suscipit hendrerit. Pellentesque ipsum odio, rhoncus eu accumsan eget, vulputate vel ligula. Curabitur porta ipsum ac ligula faucibus facilisis. Nullam cursus lectus nec arcu porttitor bibendum. Nullam ac ex sagittis, faucibus est sit amet, ullamcorper est. Maecenas feugiat sed lorem vehicula vulputate. Quisque id ligula ac sem aliquet iaculis. Integer condimentum nulla ut nulla lacinia, quis faucibus urna gravida. Vestibulum euismod dapibus dignissim. Mauris id porta magna. In pellentesque suscipit arcu, nec rhoncus magna luctus quis. Cras dictum quam mi, vel vulputate est lacinia eu. Curabitur et arcu sit amet quam dapibus placerat vel nec felis. Fusce lacinia dolor enim, in cursus odio cursus quis. Fusce lacinia non neque vel finibus. Morbi eget felis a metus ultrices dapibus. In hac habitasse platea dictumst. Ut eu lorem aliquam, sodales augue eu, dictum augue. Sed finibus semper elit quis feugiat. Nulla pretium congue risus, eget rhoncus ante dapibus vel. Cras pellentesque varius nisi tincidunt consequat. Aliquam eu arcu sapien. Nulla in nunc a nisi imperdiet ultrices a vulputate quam. Phasellus sem lectus, sodales in faucibus sit amet, venenatis at dolor. Donec et velit nec libero dictum convallis. Nulla convallis, urna et egestas ullamcorper, nunc mauris aliquet ipsum, eu aliquet eros leo iaculis nisi. Quisque vel nibh ut risus dapibus condimentum sit amet ac tortor. Pellentesque lobortis pellentesque felis id suscipit. Aliquam eleifend consectetur sapien, in auctor nisi molestie id. Cras et urna nisi. Nam interdum orci urna, sit amet convallis ligula blandit non. Praesent egestas sodales pretium. Phasellus non condimentum urna. In id dui eget nisi consectetur lobortis eu eget purus. Cras non tempor leo, sed ultricies est. Maecenas facilisis nibh et tincidunt mollis. In eget volutpat est, ut gravida sapien. Vivamus varius mollis leo. Quisque et justo dui. Maecenas pharetra ligula neque, eu accumsan mauris suscipit ut. DAILY DEMO

Build your team by inviting accountants and staff into your organization. Members receive role assignments that define their platform access and capabilities. Important: only organization Owners or Admins can invite new members. Steps to add members Click your Account Menu (your initials) in the top right corner. Select "View Organization" or the gear icon next to your organization's name. In the User Management screen, click "Invite Partners". Enter the new member's email address in the pop-up window. Choose the role (Member or Manager) to set the permissions level. Click "Send Invitation". The invited person receives an email invitation. Once they accept, you can configure their access level by assigning their role. Tip: invite new team members before onboarding a new client. That way you can assign the right people from day one without having to update permissions later.